Policies

Studio policies, clearly stated.

Review booking, cancellation, arrival, package, and studio etiquette expectations before your session.

Policy Guide

Booking and studio expectations

Please review before booking

Booking policy

Classes and private sessions may be reserved online or directly through the studio. Booking ahead is required, especially for recurring time slots and small-group classes with limited availability.

A credit card is required to book all sessions. You will not be charged until the actual session time. Please bring the card to your first session for verification. We accept Venmo, Zelle, Cash App, personal checks, cash, and Apple Pay. A credit card is still required to book even if you plan to pay with another method.

Clients new to reformer Pilates are asked to begin with a private session before joining class so equipment setup, pacing, and core movement principles can be introduced with more support.

Cancellation policy

We understand that unforeseen circumstances may occur that interfere with your appointment time. However, due to high demand for our services and out of respect for our instructors and other clients, we require 24 hours' notice for any appointment changes or cancellations.

Cancellations made 24 hours or more in advance will not be charged. Cancellations made within 24 hours of your scheduled session time will not receive a refund.

Late arrivals

If you are running late, please let the studio know as soon as possible. Entry into a class may depend on whether it can be done safely and without disrupting the flow of instruction.

For private sessions, the appointment may still need to end at the scheduled time so the following client is not affected.

Packages and expiration

Packages expire 3 months after the date of purchase. We offer online and livestream sessions to help ensure you are able to use your sessions.

Contact the studio if you have questions about package timing or session options.

Waitlist and schedule changes

If a time or class space is unavailable, you can add your name to the waitlist through our online scheduling system. You can also contact the studio by email, text, or phone.

Clients on the waitlist may be added as spaces open.

Studio etiquette

Please arrive at your scheduled time and wear comfortable clothing appropriate for your workout.

Socks are required for Pilates sessions, preferably with grips. Pilates socks are available for purchase at the studio.

For personal training, athletic or gym shoes are required. No open-toed shoes unless medically necessary. Contact the studio if you have questions.

Do not use equipment without a trainer present. Liability forms must be completed prior to sessions.

Quick Notes

The short version.

All sessions must be rebooked. No walkins.
Cancel with 24 hours' notice.
Private onboarding may come before class.
Credit Card required to book (may arrange other actual payment method).

Before You Visit

A few important reminders.

Please make sure your required forms are completed before your session, and let the studio know about injuries, schedule changes, or questions in advance.

CONTACT STUDIO →

Questions before booking?

If you have any questions about booking, payment methods, forms, or what to bring, contact the studio before your appointment.

Contact Studio